FAQ
Frequently Asked Questions
What does made to order mean?
It means we print your item after you place your order. Nothing is sitting in a warehouse. You pick your color, we print it, and it ships from our shop in Findlay, Ohio. That's why the colors are consistent and the quality is controlled.
How long does it take to ship?
Most orders are printed and shipped within 1-3 business days. Occasionally 4 days during busy periods. You'll receive a tracking number as soon as it ships.
What colors are available?
Black, White, Gray, Red, Orange, Yellow, Green, Blue, Purple, and Pink. All made with Bambu PLA filament for consistent color quality across every order.
What are the products made from?
PLA — a durable, rigid plastic used in precision printing. It holds its shape, holds magnets well, and looks clean. It's not flexible or rubbery. If you need something flexible, message us before ordering.
How strong are the magnets?
Strong enough to hold the product and its contents on a standard refrigerator or metal cabinet. The magnets are embedded in the print. If you have a particularly slick or thin metal surface, message us first and we can advise.
Do you accept custom orders?
Yes. If you need a different size, a color combination not listed, or a modified version of something you see in the shop, message us before purchasing and we'll work through it with you.
What if my item arrives damaged?
Contact us at Sales@yaxisprinting.com within 14 days of delivery with a photo. We'll make it right — replacement or refund. No runaround.
Can I cancel my order?
Contact us within 24 hours of placing your order. After that, production may have already started. Reach out as soon as possible and we'll do our best.
Do you offer free shipping?
Free shipping on orders $39.99 and over. All other orders ship at standard rates. We ship via USPS and UPS.
Where do you ship from?
Findlay, Ohio. Every order, every time.
Can I return something if I just don't like it?
Because every item is made to order in your chosen color, we can't accept returns for change of mind or color preference. Please review your order carefully before placing it. If you have questions before ordering, message us — we're happy to help you choose.
How do I contact you?
Email us at Sales@yaxisprinting.com or use the contact form on this site. We respond fast.