FAQ
1. What is Y‑Axis Printing?
Y‑Axis Printing is a family‑run 3D printing company that specializes in creating practical, high‑quality 3D printed products and custom print services. We combine precision craftsmanship with innovative designs to offer useful products and personalized printing solutions. Y-Axis Printing LLC
2. What types of products do you make?
We offer a variety of 3D printed items including organizational solutions (like magnetic storage holders), classroom accessories, espresso caddies, wick bars, art and craft caddies, and much more. Our collections are designed to be functional, durable, and useful for everyday life. Y-Axis Printing LLC
3. Can you customize any product I see on the website?
Yes! All of our products can be customized. Whether you need a different size, color, text, logo, or functional modification, we can adjust any design we already make to meet your needs.
4. Do you print from files customers provide?
Absolutely. If you have a 3D model file (such as an STL or OBJ), you can upload it to us and we will professionally print it using our 3D printing services. Just send us the file and choose your material and options — we’ll do the rest.
5. What file formats do you accept for custom printing?
We accept standard 3D printing file formats such as STL and OBJ. If you have a different format, contact us and we can help you convert or prepare it for printing.
6. How long will it take to receive my custom 3D printed product?
Production and shipping times vary based on product complexity, customization, and order volume. Once your order is placed, we will provide an estimated timeframe for printing and delivery.
7. How do I place a custom order or upload my 3D file?
You can upload your 3D file when placing an order on the site. If you have questions or special requests, you can also contact us directly through our contact form or email.
8. What materials do you use for printing?
We use high‑quality 3D printing materials suitable for functional and decorative use. If you need a specific material for strength, flexibility, or appearance, just ask — we can help you choose the right option.
9. What if I need help with my file or design?
We’re happy to assist! If your 3D file needs adjustments or you’re unsure about preparing it for printing, reach out to us. We can help you optimize your design for the best print quality.
10. Do you offer refunds or exchanges?
We stand behind the quality of our products and services. If there’s an issue with your order, please contact our support team so we can resolve it. (Consider adding a Returns & Refund Policy page with details for transparency.)
11. Are your products and services secure and trustworthy?
We use secure checkout systems and industry‑standard protections for payments and customer data. If you ever have questions about our security or policies, contact us — we’re here to help.
12. How can I contact you with questions?
You can reach us via the contact form on our site or through the email listed on our Contact Us page for quick assistance.